Southern Rockies Animal Emergency & Specialty
What advice can I receive over the phone?
Without an established doctor/patient-client relationship, and without doing a physical exam, there are legal limits to how much advice we can give over the phone.
We’ll do our best to guide you as to whether your pet should be seen on an emergency basis, or if it can wait until your pet can be seen by your regular veterinarian.
What do I need to bring if I come in for an exam?
You and your pet. If it’s your first at Southern Rockies, it’s helpful if you also bring a completed new client form so you don’t have to spend time filling it out when you’re here.
Your veterinarian may also give you diagnostic test results to bring with you as well. Any medication your pet is currently taking should be brought in with the original packaging and dosing information.
What happens after the exam?
Our experienced emergency veterinarian(s) will recommend a treatment plan tailored to your pet’s specific health needs. When the veterinarian discusses your pet's care with you, they will also talk about the cost of that care. We do our best to work within the budget you establish. Payment is due at the time of service.
When you and the doctor agree on a treatment plan, a deposit will be required. Once care is completed, any balance due is payable upon discharge.
What are my options for paying for my pet’s care?
At Southern Rockies, we accept the following forms of payment:
All major credit cards (MasterCard, Visa, American Express, Discover)
Cash
ScratchPay
What if I have financial concerns?
We understand that veterinary care can be an unexpected expense. If paying for care is a hardship, we recommend that you look into Harley’s Hope Foundation or any organizations that help financially strapped pet parents deal with major veterinary costs.
Please let our team know of your limitations. We’ll do our very best to provide care commensurate with the resources available.
If my pet passes away at home, what are my options?
If you want to have your pet cremated, Southern Rockies provides this service. We also will make an ink paw print of your beloved pet’s paw at no charge. You may also bury your pet on your private property.
What should I do if I find—or lose—a pet?
Always contact the Humane Society of Pikes Peak Region at (719) 473-1741.
If you’ve found a lost pet and cannot bring the animal to the Humane Society or care for the pet until the owner is located, you can bring the animal to our facility at any time, to hold until the Humane Society can pick it up, since we’re open 24/7.
Who should I contact about injured wildlife?
Contact the Wild Forever Foundation at 475-Wild.
